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Terms and Conditions

Last updated: 14 November 2026

These Terms and Conditions ("Terms") apply to everyone who registers, enrols or studies with Richmond College, and to anyone who uses our website, learning platform or mobile app. They follow the Richmond College Student Agreement that every student receives on enrolment. Please read them carefully before you enrol. By making your first payment, or by using our services, you confirm that you have read, understood and accepted these Terms.

1. Who we are

Richmond College ("we", "us", "our") is the trading name used by 11797760 Canada Inc. for its online college. Our UK office is at Ground and First Floor, Birmingham Business Park, 6060 Knights Court, Birmingham B37 7WY, United Kingdom.

When you enrol, you are registered as a student of Richmond College. On successful completion of your programme you will be eligible to receive the College Diploma. The diploma is provided by an awarding institution recognised by Ofqual (the Office of Qualifications and Examinations Regulation), and you must also follow that awarding body's rules.

2. Definitions

  • Student or you: the person who enrols on a programme. If the student is under 18, "you" also includes their parent or legal guardian.
  • Programme: the qualification or course of study you enrol on, as described on our website or in your offer.
  • Awarding body: the UK organisation that awards the qualification for your programme.
  • Learning platform: our online student portal (LMS), including the Richmond College mobile app.
  • Course start date: the date on which scheduled teaching formally begins.

3. Enrolment and completion

  • You must meet the entry requirements for your programme and give us information and documents that are true, complete and your own, including valid ID, proof of previous qualifications and the required English language certificates. Access to some parts of the learning platform may be restricted until the required documents have been uploaded.
  • You must follow the enrolment schedule we give you.
  • Each level must be completed within a minimum of 6 months and a maximum of 12 months.
  • One-year programmes must be completed within a maximum of 2 years, and two-year programmes within a maximum of 3 years.
  • Study beyond these periods requires an annual admission fee of £850.

4. Breaks from study

  • Without a valid reason, you may take a break of up to 6 months.
  • With a valid reason, you may take a break of up to 2 years, subject to an annual fee of £850.

5. Fees and payment

Your tuition fees and payment plan are shown to you before you enrol. In addition, the following fees apply:

  • Admission Fee: £250, payable on enrolment and non-refundable.
  • Extension or break fee: £850 per year, as described in sections 3 and 4.
  • Resubmission and retake fee: £30 per module. We will tell you by email if this price changes.
  • Updated assignment brief fee: £1,650 per level, where section 9 applies.
  • Reactivation fee: £250 to restore a suspended account (see section 7).

You must pay each instalment by its due date. Payments are taken securely by our payment provider (Stripe); we do not store your card details.

6. Withdrawal and refunds

  • You have the right to withdraw from the programme within fourteen (14) days of the official course start date without giving any reason, by emailing admissions@richmondcollege.co.uk.
  • If you withdraw within these fourteen days, we will refund the tuition fees you have paid, excluding the £250 Admission Fee.
  • The Admission Fee is strictly non-refundable in all circumstances, including withdrawal within the fourteen-day period.
  • If you withdraw after the fourteen-day period, you are not entitled to a refund of any fees paid.
  • Nothing in this section affects any rights you have by law, for example if we fail to provide the programme as described.

7. Late payment and suspension

  • If you do not pay your fees by the due date you may be de-registered, and overdue accounts may be referred to an external debt collection agency.
  • Your enrolment may be suspended if a scheduled instalment is not paid within 14 days of its due date. While suspended, you lose access to all academic services, including the learning platform, assignment submissions, tutor support and classes.
  • Before a suspension takes effect, you will receive one written reminder email and one final notice giving you 7 more days to pay. If payment is not received in that time, the suspension starts immediately.
  • To return from suspension, you must pay the missed instalment(s) in full and the £250 Reactivation Fee. Your access will be restored within 48 hours of receiving both payments.
  • If you are suspended more than twice during the same programme, we may ask you to pay the full remaining tuition upfront, or end your enrolment.

8. Assignments and assessment

  • Assignments must be spread across the minimum 6-month study period. Submitting all assignments within a short or condensed time is not acceptable.
  • There must be at least 20 days between the submission and evaluation of assignments from different modules.
  • Assignments submitted too quickly may raise academic concern, and you may be asked to appear before the Academic Committee to explain your work.
  • You must submit assignments, tests, quizzes, exams and projects in the requested file format by the deadlines given in your course. If you cannot meet a deadline, you may complete the work in the next registration period.
  • If you want to improve an assignment, you may resubmit or retake it for the resubmission and retake fee.

9. Updated assignment briefs

Awarding bodies sometimes publish updated assignment briefs with an effective date. From that date:

  • If you have not completed and submitted your existing assignments within the time we gave you before the effective date, you must complete the new version. Earlier versions can no longer be submitted.
  • Access to the updated assignment briefs is subject to a single, non-refundable fee of £1,650 per level, charged once per update cycle regardless of the number of assignments updated.
  • Once the new brief is active, earlier versions may be removed from the system, and no late submissions or appeals relating to outdated assignments will be accepted.

10. Academic honesty, AI and plagiarism

  • All work you submit must be your own. Plagiarism, including cheating in examinations or presenting someone else's work as your own, can lead to severe penalties. You must read the Academic Honesty section of the Richmond Student Handbook.
  • If the similarity rate or the AI-generated content rate of an assignment is above 15%, the assignment will automatically receive a FAIL grade.
  • We may report malpractice to the awarding body, which may apply its own penalties.

11. Your responsibilities

  • Read all course documents, such as the syllabus and assignment briefs, and plan your time around the course schedule and deadlines.
  • Obtain the materials you need for your course and make sure you have suitable hardware, software and an internet connection.
  • Keep your username, password and sign-in codes secure, and do not let anyone else use your account.
  • The language of instruction is English. You must have the English language level needed to complete your programme, upload the required language certificates, and keep improving your English during your studies.
  • Keep your contact details up to date.

12. Students under 18

If you are under 18, your parent or legal guardian must agree to these Terms on your behalf and is responsible for the fees. We may share information about your course status and progress with your parent or legal guardian.

13. University progression

Students who successfully complete Level 4 and Level 5 may progress to the final year (Level 6) at a UK university. To do so you must:

  • complete your programme within the required deadlines, as universities have fixed admission dates; if you finish late, you will need to wait for the next intake;
  • tell us in writing that you want to progress before you start Level 5;
  • meet the university's language requirements, which usually means an IELTS, TOEFL or similar certificate that you are responsible for obtaining;
  • research the universities you are interested in and meet their entry requirements. You may also apply to universities outside our list through UCAS.

After completing a bachelor's degree, any recognition (equivalency) of the degree in your home country is carried out in the name of the university where you completed the final year, not Richmond College. Please check your home country's requirements when choosing a university.

14. Learning platform and mobile app

We aim to keep the learning platform and mobile app available at all times, but we cannot guarantee uninterrupted access; they may be unavailable during maintenance or for reasons outside our control.

15. Intellectual property

All course materials, recordings and resources on our website, learning platform and app belong to us or our licensors. You may use them only for your own study and must not copy, record, sell, share or publish them without our written permission. You keep ownership of your work, but you allow us and the awarding body to use it for assessment, quality assurance and plagiarism checks.

16. Our liability

We will provide our services with reasonable care and skill. We are not responsible for losses that were not foreseeable, for business losses, or for delays or failures caused by events outside our reasonable control. Our total liability to you in connection with a programme is limited to the fees you have paid for that programme. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

17. Complaints

If you are unhappy with our service or an academic decision, please email info@richmondcollege.co.uk with the details. If you remain unhappy after our process is complete, you may be able to raise the matter with the awarding body under its own procedures.

18. Privacy

We use your personal information as described in our Privacy Policy.

19. Changes to these Terms

We may update these Terms from time to time, for example when fees change. The version published on this page, with its "last updated" date, applies. If a change significantly affects students who are already enrolled, we will tell you by email before it takes effect.

20. Governing law

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live outside England and Wales, nothing in these Terms takes away any consumer protection you have under the law of your country of residence.

21. Contact us

  • General information: www.richmondcollege.co.uk
  • Admissions, programmes and payment schedules: admissions@richmondcollege.co.uk
  • Technical support (login problems, missing course materials, system errors): helpdesk@richmondcollege.co.uk
  • Other enquiries and complaints: info@richmondcollege.co.uk
  • Address: Ground and First Floor, Birmingham Business Park, 6060 Knights Court, Birmingham B37 7WY, United Kingdom
  • Phone: +44 7448 165502
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